Starlink has announced that it will discontinue support for its first-generation (Gen 1) Wi-Fi routers, which were bundled with initial subscriptions for its internet service. The company informed subscribers still using these routers that they will no longer receive software updates, increasing the risk of security, performance, and reliability issues. Despite this, users can upgrade to a newer model at no cost.
The Gen 1 routers, in use since the company’s beta testing phase from 2019 to 2020, have been operational for over five years. Designed for a different era of Starlink’s network, these devices were built to accommodate lower throughput speeds and simpler home networking needs. As Starlink has expanded its satellite constellation and improved service reliability, it has also introduced more advanced router options.
In 2021, Starlink transitioned from Gen 1 routers to Gen 2 models, followed by the introduction of the Gen 3 router in 2023. Earlier this year, the company unveiled a compact model known as the Router Mini. Starlink is now replacing the obsolete Gen 1 routers with this new compact model at no charge.
For users eligible for the free upgrade, Starlink will send an official email containing a prominent link labeled “Claim Free Router.” Clicking this link directs customers to a brief survey to confirm their eligibility and choice. Following this, users must provide a shipping address for the new Router Mini.
Once the new router is received, the setup process is straightforward. Users need to unplug the Gen 1 router from the power supply and disconnect the Ethernet cable. After unpacking the Router Mini, they should connect it to the existing Ethernet cable. It is important to note that the Router Mini comes with its own 15W power supply and is not compatible with the older model’s power unit.
To complete the installation, users will need to open the Starlink App and follow the on-screen instructions. There is no requirement for customers to return the old Gen 1 router after installing the new device.
The Router Mini offers significant improvements over its predecessor, notably support for Wi-Fi 6. This technology enhances performance and efficiency, particularly for households with multiple connected devices. Its compact size also makes it a more appealing option compared to the larger Gen 3 router.
With these upgrades, Starlink aims to provide its users with enhanced internet experiences, reflecting the evolution of its technology and service capabilities.
