URGENT UPDATE: Staff members at the Montgomery Walgreens are handling an unprecedented surge in demand, demonstrating exceptional multitasking skills in a fast-paced environment. As the pharmacy operates 24 hours a day, the team efficiently navigates what they call “organized chaos,” providing crucial services amidst ongoing challenges.
Just last week, lines at the pharmacy featured up to eight cars in the drive-thru and over eight customers waiting inside. This intense atmosphere has become the norm as pharmacies face increased workloads due to the aftermath of COVID-19, with more prescriptions and additional responsibilities like immunizations and testing.
Pharmacy Manager Jeff Stacey, who has dedicated 20 years to the company, oversees the day-to-day operations. “Day-to-day operations, filling prescriptions, and dealing with problems,” Stacey confirmed regarding his role. He emphasized the hard work of his team, stating, “Our staff is great. They work hard and are always trying their best.”
Staff Pharmacist Stephanie McGinnis, also with 20 years of experience, shared insights into the pressures her team faces. “Retail pharmacy has become a different world since COVID,” she stated. “It has been a lot of stress with a limited staff and more prescriptions.” McGinnis thrives on helping patients, reinforcing the emotional connection that drives the team.
Certified Pharmacy Technician Sandy Macias, who has served at the Montgomery Walgreens for 10 years, is known for her exceptional customer service. “I’m a people person, and I really like helping customers,” Macias shared. Her bilingual skills further enhance her ability to assist a diverse clientele.
The urgency of their work cannot be overstated. “I realize that in my job, customers are sick,” Macias explained. “I try to remember that many customers have to wait in line for their medications.” This compassion fuels their dedication, even as they face increasingly hectic days.
As this team continues to adapt to the demands placed upon them, it’s vital for the community to recognize their efforts. The next time you visit a pharmacy, consider offering a heartfelt “thank you” to the staff. Their commitment to public health and patient care is indispensable, especially in today’s challenging climate.
Stay tuned for further updates on how local pharmacies are managing these ongoing pressures and what changes might be on the horizon for the healthcare sector.
