CVS Health is calling for a reimagining of the pharmacy profession to enhance its role in public health. The company’s Chief Pharmacy Officer recently shared insights from their engagements with pharmacists across the United States, highlighting the vital connections they foster within their communities. One notable example is Edwin, a pharmacy manager in Alabama, who exemplifies the trust and relationships pharmacists build with patients. Many individuals choose to visit the pharmacy specifically on days when they know he is working, showcasing the personal impact pharmacists have on health care.
Despite a decline in public trust in the broader US health care system, confidence in pharmacists remains robust. Pharmacists are perceived as essential community figures, deeply committed to providing compassionate care. This is particularly important as CVS Health advocates for its over 100,000 pharmacy colleagues and the next generation of pharmacy professionals, emphasizing the need for the profession to evolve in order to meet the changing demands of patients and communities.
Enhancing Pharmacy Services Nationwide
Research indicates that Americans increasingly rely on their community pharmacies. A significant majority believe that local pharmacists should be able to offer additional services when primary care options are limited. In response, CVS Health has expanded pharmacy services across its network of more than 9,000 locations. These services now include immunizations, testing for certain illnesses, preventive health screenings, medication reviews, and in some cases, the ability to prescribe specific medications.
To facilitate this expansion, CVS Health supports legislative initiatives such as the Ensuring Community Access to Pharmacy Services (ECAPS) Act of 2025 (HR 3164/S.2426). This act aims to ensure Medicare coverage for pharmacist-led services, which have gained prominence since the COVID-19 pandemic.
Balancing Technology with Personal Interaction
While technological advancements play a crucial role in modern pharmacy, the importance of personal connections cannot be overstated. Many patients express a preference for in-person interactions with their pharmacists, with nearly half indicating they would consider switching pharmacies if only online services were available. CVS Health employs a technology-enabled approach to enhance patient experiences while maintaining the trusted relationships established between pharmacists and their communities.
The company has invested in technology to streamline administrative tasks, allowing pharmacists to dedicate more time to patient care. This focus on human connection is vital in an era where personal relationships are increasingly valued in health care settings.
Investing in Future Pharmacists
The US Bureau of Labor Statistics projects over 13,000 pharmacist job openings annually, while the number of PharmD program graduates is anticipated to be around 8,000 by 2026. This gap highlights the urgent need to inspire and support the next generation of pharmacy professionals. Many pharmacy technicians express a desire to advance their careers but cite tuition costs as a significant barrier.
To address this, CVS Health offers scholarship programs, tuition assistance, and training initiatives aimed at increasing access to pharmacy education. These efforts are designed to encourage more individuals to pursue careers in the pharmacy sector.
The voices of pharmacy professionals are essential in shaping the future of the industry. Insights from practitioners help identify challenges and opportunities that align with the evolving needs of patients. Professional organizations, such as the American Pharmacists Association and the American Association of Colleges of Pharmacy, have made strides in advocating for the profession, but there is still much to be done.
Pharmacy professionals are encouraged to engage with state and national associations, mentor students, and participate in community outreach initiatives. Collectively, these efforts can drive meaningful change within the profession and enhance the overall impact of pharmacy on public health.
