Communication Gaps in Health Care: A Call for Change

Poor communication in health care can lead to serious misunderstandings and negative outcomes for patients and their families. In a guest commentary, Ivy Akid, a palliative medicine physician at Johns Hopkins Hospital, highlights the pressing need for improved communication strategies within the health care system. She emphasizes that effective communication is essential for building trust and understanding between health care providers and patients.

Health care today often relies on electronic communication methods that can undermine the personal touch necessary for effective interactions. Akid notes that discussions about patient care have shifted from in-depth, face-to-face conversations to brief text exchanges on secure platforms. This shift has not only changed the nature of communication but has also introduced challenges, particularly regarding the use of specialized acronyms in electronic medical records that may hinder understanding across different medical fields.

One of the most challenging aspects of Akid’s work is navigating complex conversations during tense family meetings. She recounts the vital importance of including families in discussions about treatment options and difficult decisions. When families feel dismissed or disconnected from their health care providers, they are more likely to seek second opinions or feel frustrated. “I cannot believe the doctor just said that; we are going for a second opinion,” is a sentiment Akid often hears when communication breaks down.

To address these issues, health care organizations should consider hiring staff members who can communicate effectively with diverse patient populations. By employing individuals who speak the same language as their patients, providers can enhance understanding and reduce the risk of miscommunication. Akid argues that this practice not only fosters better relationships but also leads to improved patient outcomes.

Establishing clear standards of what constitutes effective communication is another vital step. Health care hiring practices often emphasize subjective criteria that may not accurately reflect an individual’s communication abilities. Factors such as ethnic accents or cultural backgrounds can unfairly influence hiring decisions. Akid advocates for a more inclusive approach that values diverse communication styles and backgrounds.

As health care continues to evolve, the emphasis on effective communication must be prioritized. Akid concludes that fostering meaningful connections between health care providers and patients is essential for ensuring that all individuals feel heard and respected in their interactions. The greater the understanding between providers and patients, the more successful the health care system will be in delivering quality care.

The views expressed in this piece reflect the opinion of Ivy Akid and do not necessarily represent those of Johns Hopkins Hospital.